We had just begun our search for a small travel trailer and we saw one on social media that we wanted to look at. It was at RVMAX and our friend said that that was a great place to go. We located the trailer right away and took a look and then Steve came over and asked if we had any questions. He was not pushy, just answered all of our questions and took us to other trailers as well. We were just "looking" but found the trailer we had to have. The whole experience from start to finish was excellent!!! THANKS STEVE, you made our day.

Jane is the owner of RV Max which is a small family business in Rocklin. We have been looking for a used car for several weeks and came across a used vehicle at RV Max. Never thought to look at RV dealer for a vehicle but we decided to take a look at it.

When we arrived we were approached by Kyle who was a very nice sales person, respectful and not pushy. We had a lot of questions and he was very kind in providing the best knowledge of the vehicle.

Jenna, the owner made the transaction smooth and stress free. We asked for an oil change and even though this is her busy time of year she made it happen. I had lots of questions and needed to text Jenna often and she always responded and was so patient with me.

The staff at RV Max puts the customer first. From the sale, contract and picking up the car it was a very pleasant experience. If you are looking for a RV definitely check them out first. Thanks Jenna and Kyle.

We had a great experience shopping and purchasing our new trailer. Jenna and Mike were very kind and helpful. Special thanks to Jordan who stood in the rain as we completed our final walk through!

You could not ask for a better group of people to buy/sell a trailer from at RV Max! Our family has purchased several trailers from Mike and his team and they are fabulous and wonderful to work with! Genuine, thorough, kind, friendly, and fast! I'll always only be an RVMax customer!

Huge shout out to RV MAXX! I can't begin to explain what a fantastic experience I had from start to finish purchasing an RV from them. Each person I came in contact with was very knowledgeable and friendly. I had the pleasure of working with the Owner, Mike and his daughter, Jenna, directly. Talk about hearts of gold! Their standard of customer service is truly something I have never experienced at any other dealership. I can't say enough good things about them and all of their employees. I felt like a friend rather than a customer. Thank you so much Team RV MAXX!

We visited multiple dealers (new and used) throughout Northern Ca. looking for our next 5th wheel. As this would be our 3rd rig, we were very specific on what we wanted. Most of the dealers we visited were always trying to sell what they had in the lot. I stopped by both RV MAXX stores every weekend and their staff was always honest and knowledgeable about the units they had in stock. When I told them what we were looking for, they said keep coming back because they are moving so much inventory. Lick would have it, after 3 months of looking, I found what we wanted in their Craigs list ad, it hadnt even made the webpage. I emailed Steve, saw it the next day and purchased it. That was the first half of our great experience. The staff walked us through the unit on the day of pickup and it looked great. A couple days after I got it home while I was loading gear, I noticed a few things that I thought should be repaired. I called Mike, he was more than happy to make the repairs and I was on my way. He told me to take it out a few times and let him know if anything else isnt just right. Well, after our 2nd trip, I found a leak in the roof, called him up, dropped it off and Mike took care of it. He told me that in the future if we come across any issues to bring it in and hed take care of it. I want to give Mike and his staff a big thank you for there professionalism, knowledge and great customer service. This rig is perfect for my wife and I and the the new grandkids and will last us for quite sometime. If your in the market for like new used rvs check out RV MAXX and you wont be disappointed!

Great Family business, they purchased my 2015 Holiday Rambler Diesel pusher, very easy process they made it easy to deal with. Honest people. I will be going back for my travel trailer purchase.

We are very happy we went to this dealership when looking to buy an RV earlier this year. We were looking into purchasing a used RV to begin towing journeys for the first time, we love camping and had only been out with tent and using our pop up camper. In early 2022, we purchased a 20 year old used fifth wheel from RV Max, and we had such a great all around experience. The staff and owner were pleasant to talk with and professional in their approach. We were also able to take our time to decide on a fifth wheel, as it was helpful to be able to view a number of different types of floor plans first hand and select from a wide variety inventory located onsite as well as a short drive to another sales location in nearby Loomis. The owner provided a comfortable sound purchase process. The RV was cleaned, inspected and made road ready prior to pick up. If we ever are looking to buy again, we will definitely go back to RV Max!

The buying experience I had from RVMAX was truly 5 star. Everyone I interacted with, Steve, Walt, Kyle, Mike, Jenna and Gary were all very easy to work with never made me feel pressured. I left with my new trailer feeling great about the whole deal.

We bought our very first trailer this week, and I cant imagine buying it from any place else than RVMAX. Theres a familiar culture there at RVMAX that makes you feel completely welcome and comfortable. Like youve known them forever. Michele, the sales associate, was such a pleasure to work with. Being a seasoned RVer herself, she was so informative and seemed more than happy to listen to all our questions and guide us as we worked to narrow our choice between two specific models. With any business, it starts from the top down, and when we met the owner, Mike Williams, we knew this was where we wanted to buy our first trailer. When you meet Mike, you will get an immediate sense of his honest approach and genuine sincerity. Mike took as much time as we needed to personally answer many of our more technical and procedural questions. He made sure that we were 100% comfortable with the answers and that we were completely satisfied with our decision. When it came time to start the paperwork, Jenna, the co-owner, made the signing process very simple. She did all the work getting paperwork ready and recommended financing options. It was really very easy. On our walk through day, Gary was terrific. He went through every feature on the trailer explaining how everything worked and made completely sure that WE knew how everything worked. He personally installed our new weight distribution hitch and made sure that we were completely comfortable with EVERYTHING before pulling away. And before we did, both Mike and Gary assured us that we could call any time with questions as we continue to familiarize ourselves with our new toy. The team at RVMAX didnt sell us our trailer. They helped us buy it. And we LOVE it! Thank you sincerely Michele, Mike, Jenna and Gary. You guys have a very special business there, and we sincerely appreciate you taking as much time with as as you did. We will be telling all our friends about RVMAX for sure! Thanks again and continued success!

-John and Patti

To all those RV motorhome adventure seekers out there ~ if you are looking for an RV ~ We highly recommend RVMax!

My wife & I just purchased a Forest River Georgetown Motorhome! A beautiful coach that we have fallen in love with! We just took her out for the second time and looking forward to many more trips to come!

Jenna & Mike made our experience exceptional! Made our dream come true!!

Initially, my wife panicked & felt suddenly overwhelmed with our purchase. Oh ~ What have we done!

Our RV Angel came to the rescue!!

Jenna showed so much care & compassion that truly eased my wifes worries. Jenna listened to her concerns and offered suggestions with sincere understanding. In the end, it felt as if we made the right decision.

On the day we picked up Lil River ~ our 34 Georgetown ~ in our excitement we were greeted as if we were apart of their family!

Jennas Uncle Gary spent several hours teaching us about our new home on wheels!

While Mike answer additional questions

and shared importance knowledge of an experienced RVer!Plus sending us home with homegrown tomatoes!! I can tell you, that we enjoyed the Best tomatoes & cream cheese sandwiches weve ever tasted!!

Thank you the RVMax Family!!

We highly recommend Mike & Jenna @ RVMax to anyone looking for a motorhome, 5th wheel or trailer!

With our sincere thanks & appreciation,

Gordon Barnes & Traci Williams-Barnes

My experience with RVMAX and Mike was something that could (and should!) be taught to other businesses. In fact it was a reminder how any transaction or communication between people should take place. Simple, honest, helpful, friendly and accommondating. I was actually referred to Mike by another dealer, that alone gave me a hint of his reputation in the marketplace. My dealing with Mike and his wonderful staff was a joy, they seem to all have the same passion for customer service. Working with them I felt as if I were part of a family and a member of their team. I say this because I always look for a mutual outcome in any business dealing and felt as if they truly listened to my needs and respected me. I would not hesitate for one second in refferring RVMAX to anyone looking to buy or sell a RV.

This is a dealer that everyone should buy from. They stand by their word of wanting their customers to be 100% satisfied. Mike & Jenna went above and beyond to help fix a problem that occurred after driving off the lot when they didn't have to. Not only did they fix the problem (at their cost) they also fixed another problem that traveling in the wind caused. They're whole crew from sales, walk-through, and service are friendly and want to answer any questions or concerns you have. Their facilities are clean and they follow COVID guidelines by providing masks & sanitizers. I can't thank them enough they are my hero! Thank you, RV Max!

I have been doing business with Mike and Jenna for many years now. I have purchased many RVs from them and had a top notch experience every time. Last year, when my father-in-law lost his home in the Camp Fire, Mike and Jenna were the first people I thought of to get him something temporary to live in. They treated us with kindness and respect and were more than fair. Anytime I hear of someone who is looking for an RV, I refer them to RV Max. They are a pleasure to do business with and I look forward to my next purchase with them.

I wish I could speak to the people reading these testimonials. You just can't convey in a few short written sentences the sincerity of your words. Mike and company are the genuine deal. If you are looking for a trailer then you know once you've seen a few they're all basically the same. What you don't normally get at the other places are the people behind the sale that just give you that good vibe. That "I'm here to get you what you want and need, not to make a commission sale" feeling. We worked with sales, Tom, wonderful experience. We worked with Mike when we decided to buy, same thing. We had to peel ourselves away from just having a great conversation and hanging out for too long. And then the walk through with Gary, could not have gone better: Patient, knowledgeable, great insider tips. When you pull out of this place with your trailer you know you have backing and support for those just in case moments. You can buy a trailer at a lot of places, but good luck finding a place with this team.

In my opinion there is no other SANE way to buy a used RV than to purchase from RVMAX!

In the state of Caifornia a used RV dealership must guarantee that everything is in working condition when you purchase it. RVMAX goes farther than that. If you find something wrong after the purchase let them know and they will take care of it. They want to have the best reputable used RV business in the area and they protect that reputation! They WILL TAKE CARE OF YOU!

I was about to purchase from a private owner. When he moved the RV a huge gush of water began to leak out from the

underneath membrane all along the seam! Ask yourself "What guarantee do you have 2 miles down the road after purchasing from a private owner?" ANYTHING could be wrong and you now have to pay to fix it yourself! I got lucky and didn't purchase that RV. That owner told me he sold it 2 hours later to someone else! (Sorry if that was you.) After that experience, I went straight to RVMAX and made a purchase. Once the RV was at my location I noticed one of the walls was spongy and able to be pushed in. I called RVMAX and they came to my location and transported my RV over 20 miles back to their shop, rebuilt the wall and transported the RV back to my location all at their expense. They also apologized that they did not catch the wall's condition earlier. I have nothing but good things to say about the owner Mike, his daugther Jennifer, his brother Gary, my salesman Walt, Susan in the office, Nathan the guy who rebuilt the wall, Ray at their Loomis location and even the transporter,Bud, who helped cut some trees that were in the way at my location! These people still have the old fashioned customer service, compassion, and integrity we all are looking for and is so scare these days. They all are definitely a breath of fresh mountain air as I picked out an RV by myself 3,000 miles from home. THANK YOU ALL, you did a TREMENDOUS job! I love my 5th wheel!....BG

This was our first experience to purchase a travel trailer. Mike Williams was so helpful and honest. Even after having our trailer for several years, anytime we need service or advice he is always there. We refer family and friends to him all the time. Thank you Mike for making it so easy for everyone to afford their own travel trailer. Tim and Patty Gizzi.

I have to say the nicest staff I have ever come across. I only wish we asked them to consign our other trailer. The other place in the area still has yet to call back my husband. Hmmm why we didn't buy trailer from there. These guys are extremely attentive to their customers and if they don't know the answer they find out the answer.

I have never had a better experience making a purchase!!! Everything went perfectly buying a truck camper and three months after purchase came across a few issues, some major, which had been overlooked. Mike said bring it back in, over the next month Nathan went through everything and even fixed a few things I hadn't noticed. Trust me, you will love everything about doing business with RVmax. Just the best at everything!! Thanks guys

my friend purchased a 5th wheel from Tom at RV Max. She picked it up several months after the purchase. Mike made sure everything was ready to go for her. After we parked it in her site several issues had come up. Mike said he would take care of it and make sure her trailer was right. I am here to tell you this dealership is awesome. Mike had Nathan come out and fix the 5th wheel. It is such a pleasure to deal with a company that does what they say. Mike and Nathan thank you VERY much for everything you did and living up to your commitments and word. You just don't get that much any more.

Just wanted to say thanks to some great people! I recently purchased a used trailer from a third party seller and brought it to these guys for help fixing it up. They did not even care that I did not purchase the trailer from them and were more than happy to help with the repairs. Not only did they help with the repairs, they did not even charge me for the parts or service! This is just the type of people they are at RVMAX. You can be sure they will treat you right because they are honest and helpful. I would recommend this dealer over all others in the area. They definitely care about the customer and not just making a buck! I'm a customer for life! Thanks! John C.

As a first time RV buyer, I had a great buying experience at RV Max. Mike spent as much time as we needed answering our questions and making sure we were picking the right trailer. Fast forward 5 years (!), we stopped by RV Max with trailer brake problems on our way out of town for a long weekend. Mike and Nathan dropped what they were doing and spent the next 1.5 hours getting us back on the road, and on our way out Mike handed us his card and said to call anytime with questions or problems. First class sales and customer service. I won't go anywhere else.

Rv, of Sacramento told me to visit you guy,s

If you are looking for the best experience you could find go to RV MAX. Most dealers just want to sell you anything for the commission. These folks really want you to be happy with your purchase. They go above and beyond. No one else will treat you this good. That's probably why they are so busy. Totally satisfied.

We had.a great experience during the offer, sale and pick up. We learned every detail about our new 5th wheel during our walk through. I have already told all my family and friends where they are going for their next Rv, RVMax of course!!!

We sold our 5th wheel to Mike and Jenna. They were very honest and stood by their word. Everything went very smoothly and I highly recommend them. Thank you both for making everything very easy!

We looked for 2 years to buy a pull trailer 24' or shorter due to getting into smaller campsites so hubby could fish...We also had a large 29' fifth wheel that we wanted to sell to buy the small trailer (2006). But did not want to sell on our own due to not wanting people at our residence. We found our perfect trailer (2009) that just came in and Mike made us such a great deal, we could not have been happier. Mike purchased our Fifth Wheel and we purchased the trailer. These folks are truly what the other buyers said they are...They will treat you with honesty and respect. Mike, Jenna, Susan...everyone...just the greatest people. You feel right at home with this dealership...and this is no bull! I recommend them highly!!! I would go back if I ever wanted to purchase another RV!!! This is how the other dealerships should run their business....

These are fabulous people and I recommend RVMax without reservation. They treated me - and continue to treat me - so very well. I bought a used travel trailer from them and when I took it out for its maiden voyage I found a few things were out of whack with it (not apparent when I picked the trailer up). I went back to them, as they had promised they would take care of anything that was wrong with it, and they were true to their word. The awning was not secure and control panel did not properly indicate the battery condition. They worked on those things until they were fixed to my satisfaction. Mike, Jenna, Nathan, and Susan are wonderful, warm people who wanted to make sure I was happy and satisfied with my purchase. I know they are in business and are doing this primarily to make a living, but they are doing it honestly and honorably and do seem to genuinely want their customers to be glad they made the purchase and go out and have fun with it!

I purchased a 2005 NuWA. The sales and service staff were very accommodating since I needed to get a 5th wheel hitch installed before I could take my NuWA home. They make sure everything works and help you learn how to hitch up. I can't say enough about how well I was treated before and after the sale.

Looked up and down the valley and met several good sales people. The people at rv max are phenomenal from the sales people to the owners. I would definitely recommend rv max to any one looking for an rv

For a year we have looked for a quality used trailer. We found exactly what we wanted and in great condition. We couldn't believe how great the sales team to service department was. Service and customer care is alive and well at RVMAX. The entire trailer had been gone through,checked,cleaned and repaired if needed. We couldn't be happier. Thank you so much.

Mike did absolutely what he said he would do and sold our 10 year old RV that had a very high mileage for a very fair price compared to other offers we had had and very quickly too. We would not hesitate to go back to him if we ever want to buy or sell again.

Best experiance i have ever had with a dealer. Best trade in value i found on the west coast. I have been looking for a class A for about 6 months and had contacted several dealers from souther CA to northorn WA. This dealer has integerty and i would recomend them first to anyone

Can't say enough about the RV Max experience and the crew there. WE stopped to look at tent trailers and bought one. Everyone had the most professional attitude without any pressure. This is the way buying should be. They not only checked everything out but went above and beyond to fix a couple of latches which is unheard of when buying a used unit AS-IS. The owner Mike went so far as to put 2 new tires on just because the ones on the unit had some weather checking, all at no additional cost. I would highly recommend RV Max to anyone looking to buy.

We can't say enough good things about RVMAX. We are more than satisfied with our purchase and the service we received. All of our concerns were addressed and the trailer was in top notch condition on the day we picked it up. There was no pressure to purchase at any time. Mike, Tom, Nathan, Susan and Jenna are great! Don't hesitate to consider RVMAX.

Don't mess around. Buy your preowned RV or trailer from RVMAX. We looked all over and found what we wanted right here! Fair prices and AMAZING service. After a few trips we had an issue with the rear pop-out of our travel trailer and Mike (owner) had Nathan (service guy) fix it for FREE. You will not beat the service here! We would have been "up a creek" had we bought from a private seller! These guys are awesome!

Great Job!!!! My wife and I cont be happier. The best customer service. Mike you and your crew did a great job. From your Ray to Nathan you are all the best. Thank You ! John and Cathy Stamos

RV MAX needs a higher rating than 5 stars. Every employee we spoke to were very warm and friendly, that's not something you find in sales anymore. The service and sales were amazing and I would and will recommend RV Max to everyone. They went above and beyond to make everything happen for us. We had a few problems with the toy hauler and they took care of everything immediately. Mike treated us like family and we are so blessed to have found these great people. If you are looking for a trailer go see Mike first.

I was referred by 2 people to go to RV Max 1st, I have zero regrets. I was all most homeless (exposed to black mold), these guys went well beyond any expectations to get me home the next day. You all ROCK. They went through the RV step by step (so you don't end up damaging something to are unfamiliar with), try and put a price on that. Thanks again.

So my wife and I just purchased a trailer from rvmax and I have had the best experience with every single team member at rvmax from th the 1st 2nd and 3rd time we visited until we found the right trailer. then we were shown everything about the trailer with Nathan thoroughly. I had been looking for the right trailer for 2 months and had been to at least 10 dealers and Mikes family owned business was by far the most friendly.

Boy, this was a great place to shop for a used trailer. Mike & crew were great. We were free to look around with out being bugged at all. They had the best assortment of used RV's that I have seen any where. We found what we wear looking for, paid for it, then a most impressive thing happen I was not expecting. They said they would like to keep it for about a week & go completely through the rig, top to bottom, making sure there are no problems before we drove it off the lot. I think that is great service! We have been out a couple of times already and every thing works great and the new awning replacement they put on is perfect. Thank you guys, Jeff & Fran

What a great experience. We were never pressured. The people here are friendly, personable, and helpful. You should check out this place before going anywhere else.

We found RVMax to be so honest, friendly, trustworthy with a great staff willing to go the extra mile to make us happy. They fixed everything we pointed out that needed a small repair, washed all the carpets, drawers , windows etc. They were all like family. They really cared. They recommended a hauling company to us named Monkey Butt...LOL and THEY were sooooo wonderful! It was a difficult job and someway they made it look easy. Loved them ! Just a great experience start to finish.

Purchased a toy hauler from Mike recently. This is a man who has tremendous integrity. Easy to work with and when a problem arose he was very gracious and accepting and took care of it immediately. I would do business with him again in a heartbeat. Every RV dealer should have the integrity and professionalism that this man has.

Service was great. Very happy with our 2011 Big Horn. Great value. No buyers remorse. Thanks Mike and Tom

We had a great experience with Mike and Tom at RV Maxx. Their customer service was amazing and made us feel important and very comfortable. We made a request with Tom to find us what we were looking for and he did.. We highly recommend them.

exceptional people from top to bottom. Absolutely no pressure, all questions answered, price was very good. Had two very small problems that were repaired immediately. We would recommend RVMAX to anyone who is interested in purchasing an RV of any type and size,

My wife and I wanted to do something to invest in our kids and give them some great memories as a family. Mike and the RVMax team did a fantastic job helping us to make the perfect decision on a travel trailer. They were patient, informative and truly invested in helping us make the right decision. We just got back from our first shake down trip with the trailer and had a great time. On the way home one of my daughters said, "we are going camping again next weekend right?". Mission accomplished! Big thanks to Mike and the crew at RVMax!

During the fall of 2014 we were in the process of looking for a 5th wheel to replace our motorhome. We came into RV Max and were greeted by Tom and shown what he thought was the best one on the lot. We liked what we saw and came back a few more times. All our questions were answered and we never felt pressured to buy anything. We came back yet again and talked with the owner, Mike. When we were ready to make the purchase, Mike was very straight-forward with us about all aspects of that purchase. He went above and beyond to insure we had all our questions answered. Nathan went through the entire operation of the 5th wheel with us. Throughout the entire purchase process we were treated in a professional, gracious and respectful way by all the employees. Our overall experience could not have been better. Mike was able to assist us in selling our motorhome and since we had not yet purchased a truck, he delivered our 5th wheel to the RV park for us at no additional charge. We highly recommend this dealership.

Our recent experience in purchasing a large pre-owned trailer at RV Max was wonderful and beyond all expectations. No pressure was ever applied. The salesman, Tom, and the owner, Mike, were caring and sincere as they listened to our needs and steered us to a number of viable options. Then they left us alone to talk with each other in private and formulate questions we might have. We have read the other testimonials and agree with every word. After using the trailer for a while, a problem developed that is not attributed to RV Max. We drove back to ask for advice and Nathan, the service expert, spent quite some time with us explaining what could be happening and what to do. He saved us a trip back with the trailer and unneeded expense. Everyone at RV Max treats their customers like family. We highly recommend paying them a visit if you are in the market for a pre-owned trailer. Jim, Mike, Anne - Sacramento CA

We could not have had a better result working with such anexperienced sales person, Tom Hada. He was never push or high pressure and never spoke badly about the competion like some at other RV sales companies. He worked with us to be sure we understood what we were getting in a used RV. There were no surprises. Mike the owner went above and beyond the call in helping us with a problem that came across totally unrelated to RVMAX. Would we buy there again? Absolutely! Would we recommend RVMax? In a minute!

Wow!!! I want to say how happy my wife and I are with the 5th wheel we purchased from RVMAX. We searched several different RV dealers but just couldn't find the trailer that met our needs. We finally found it at RVMAX. From the beginning and throughout the whole process, Mike and his staff went out of their way to answer all our questions (and we had a bunch of them lol...) Mike made it a point to ensure sure that ALL our needs were met. He assisted in helping us purchase our trailer hitch and towed the trailer to get new tires put on it. Mike talked us through how the trailer would have a thorough inspection. He informed us that he wouldn't let it leave the lot until everything was in working order. Upon pick up, Nathan walked us through every part of the trailer, showing us trailer operation and all its functions. Great job Nathan! We couldn't be happier and are extremely grateful for the exceptional customer service that was provided to us throughout the process. Mike is a stand up guy and stands by his word. Thank you Mike and all your staff for making our purchase the right one. RVMAX is the best choice period! RVMAX ROCKS!!!

We purchased our trailer this summer 2014. We got exactly what we wanted from RVMAXX. The owner Mike and sales/service people took awesome care of us. This place truly cares about their customers walking away happy. WE ARE HAPPY! We highly recommend you buy your dream machine from them.

First and last place we shopped for a used travel trailer. The owner Mike, treated us like family and made our purchase a pleasure ! Everybody we met at RVMAXX made a point of being both helpful and very friendly. They delivered what they promised us, and Nathan walked us through "everything" on our unit....which was a great help as we are first time buyers. We would ( and have already) recommended RVMAXX as the place to go for a used unit.

The purchase experience here was wonderful. Professional in every aspect. The best part about purchasing here was the delivery process. Before the delivery a complete per-delivery inspection was done and those items needing attention were either fixed or replaced. Then when picking up the trailer a complete instructional process on how everything worked.

Everyone at the business is very polite, courteous, thoughtful, knowledgable and professional. They actually kept an eye out for a year for just the right camper for our light pickup truck and called us when they got one in. The camper is in very good shape, very clean. Tom and Nathan were very thorough going thru the camper and explaining everything to us. Great customer service, guys!! Highly recommend this place!

In January 2017 my wife and I took delivery of a used Carriage Domani 5th wheel from Mike Williams and his dealership. We live over 3 hours away, so it was a two trip process to buy and take delivery of the unit. WOW, were we treated like royalty! There were several things that needed to be inspected and attended to. Mike made many promises, and he fulfilled every one of them. I have dealt with several RV dealers in the past, and experience the worst to good service. I was quite skeptical dealing with a person and company 3 houirs away. I can't say enough good things about Mike and his family and staff! I highly recommend RV Max to any and all! Thank you.

My experience with RVMax and their team was great. Everyone was helpful and very patient with me in answering my many questions, from Ray the sales representative to Nathan the RV technician, to Susan, the office administrator. I was completely satisfied and would definitely recommend them to anyone. They made sure I got a fully functional unit. I am very thankful that I came to them.